- Shipping cost for Georgian customers is GEL 6 delivered via Express Courier. Delivery time is 7 business days.
- International customers pay for shipping via EMS express mail service. The cost is $10. Shoes are delivered during 15-20 business days.
- International customers are responsible for any additional costs imposed by the local government upon delivery to the destination country.
- In case of several unsuccessful delivery attempts by customer’s fault, cost of resending package is covered by customer.
- All idèe fixe shoes are made on pre-order, so they can’t be returned unless they’re damaged due to shipping or factory fault. In this case we cover the cost of receiving it back
- Please, note that in case of aforementioned damage, return authorization must be made within 48 hours after receiving an order. Otherwise, we can’t authorize return/refund.
- Please, reach out to firstname.lastname@example.org for return authorization and provide a brief reason for your return. Please, attach photo to visualize the damage or fault.
- Returns must be shipped within three business days of receiving return authorization. Please, provide us with tracking information.
- Please, allow up to 10 days for your refund to process.
- We reserve the right to refuse any returned item that does not meet our return policies.